Even where employee involvement is necessary, AI is there again to drive decision-based or predictive-routing algorithms of customer interactions, expediting the engagement journey for customers. This is why gamification has come to the forefront not just as a gimmick, but as a way to ensure that regardless of the business objective, employees engage with it.
Read MoreTraditional training methodologies like classroom-based learning have gradually given way to more modern learning strategies. Most organizations use the combination of gamification and microlearning because it adds a bit of interaction and fun to your eLearning content thus, providing more rich and structured learning experiences to your learners.
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