From virtual assistants to gamification, how ecommerce is using tech for training and development
From virtual assistants to gamification, how ecommerce is using tech for training and development
From virtual assistants to gamification, how ecommerce is using tech for training and development
July 31, 2022
By Abhinav Singh
Summary
As ecommerce companies try to cater to this growth, they are also attempting to create work conditions that make it easier to attract, train, and retain skilled workers.
App-based learning platforms are being used for activities, such as new-hire orientation, continuous learning such as refresher courses to address knowledge gaps, on-demand learning, and performance-enhancement training.
Ecommerce companies are also turning towards technology to optimize learning and development, such as the use of AI-enabled learning management systems to create customized and adaptive training, and Gamification to bolster experiential learning.
In particular, Virtual Reality is being used to improve the efficacy of the training methodology and evaluate personnel through assessment-based virtual experiences.
With VR's potential to create realistic, low-risk work scenarios, new hires can learn the requisite skills and procedures associated with their roles while also being actively involved in the training process.
Further, ecommerce companies are adopting technology to not only create productive and efficient workplaces but to also create inclusive workplaces.
Technology is not only enabling ecommerce companies to adapt to evolving work environments, but is also creating the opportunity for personnel learning and development to be better than ever before.
Reference
Singh, A. (2022, July 31). From virtual assistants to gamification, how ecommerce is using Tech for training and development. Retrieved August 8, 2022, from https://yourstory.com/2022/07/virtual-assistants-gamification-ecommerce-startups-training-dev/amp